Effective date: July 30, 2026
alami ("we," "us") operates a scheduling and reservation coordination platform for consumers and participating businesses (the "Service"). This policy explains what we collect, how we use it, and your choices. By using the Service you agree to this policy and our Terms of Service.
You provide: name, mobile phone number, email (optional), appointment/reservation details (service, date, time, party size, special requests), business enrollment details, and messages you send us. Calls and messages: recordings, transcripts, and text message content and metadata from interactions with our phone and SMS services. Payments: processed by third-party processors (e.g., Stripe); we receive confirmation and limited details, never full card numbers. Automatically: device, browser, IP address, pages viewed, and similar usage data via standard technologies, including limited cookies or similar tools for site operation and analytics.
To operate the Service: coordinate, confirm, remind, and manage bookings; notify businesses of requests; recognize returning callers by phone number; process authorized payments; provide support; monitor quality, prevent fraud and abuse, and secure the Service; comply with law; and improve our configurations and features. We use conversation data to operate and improve the Service; automated processing of calls and messages is performed by us and by service providers (including AI/LLM providers) acting on our behalf.
By providing your mobile number, you consent to receive text messages related to your bookings, appointments, and account. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for assistance.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and service providers acting solely on our behalf to deliver text messages.
We share information only: with the specific participating business involved in your booking; with service providers acting on our behalf (telephony and messaging — e.g., Twilio; voice AI; AI/LLM processing; cloud hosting and database; payment processing; analytics), each bound to use it only to provide services to us; in connection with a merger, acquisition, financing, or sale of assets (with notice where required); to comply with law, enforce our Terms, or protect rights, safety, and the integrity of the Service. We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
We retain booking records, consent records, and communications for as long as needed to provide the Service, resolve disputes, meet carrier and legal requirements, and maintain business records; we then delete or de-identify them. Call recordings and transcripts are retained for a limited operational period unless needed for disputes, safety, or legal compliance.
We use reasonable technical and organizational safeguards appropriate to the data we handle. No system is perfectly secure; you use the Service at your own risk, and we encourage you not to share sensitive information over phone or text that isn't needed for your booking.
Texts: reply STOP anytime. Access/correction/deletion: email hello@myalami.com and we will honor verified requests as required by applicable law, including (for California residents) the rights to know, correct, and delete personal information, and the right not to receive discriminatory treatment for exercising rights. We do not sell or share personal information as those terms are defined by the California Consumer Privacy Act; accordingly there is no need for a "Do Not Sell or Share" opt-out. Authorized agents may submit requests as permitted by law.
Some browsers send "Do Not Track" signals. Like most services, we do not currently respond to DNT signals; we treat all visitors under this policy.
The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided information, contact us and we will delete it.
The Service is operated in and directed to users in the United States. If you use it from elsewhere, you understand your information is processed in the U.S.
We may update this policy; the effective date above reflects the latest version, and material changes will be reasonably highlighted.
alami — hello@myalami.com