Effective date: July 30, 2026
These Terms of Service ("Terms") are a binding agreement between you and alami ("alami," "we," "us"), the operator of the alami scheduling, planning, and reservation coordination platform, including our websites, applications, phone answering and text messaging services, plan recommendations, and related services (together, the "Service"). By accessing or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.
You must be at least 18 years old (or the age of majority where you live) to use the Service. By using the Service, you represent that you meet this requirement and that any information you provide is accurate.
alami helps people plan outings and coordinates appointments, reservations, and related communications with independent participating businesses ("Businesses"), and may suggest venues, activities, itineraries, and plans. Businesses are independent entities. alami is not a party to any transaction between you and a Business; does not own, operate, or control any Business or venue; and is not responsible for the products, services, food, premises, pricing, quality, safety, legality, licensure, or conduct of any Business or its personnel. A booking is a request; fulfillment is the Business's responsibility.
Portions of the Service are provided through automated systems, including artificial-intelligence phone agents, transcription, messaging, and plan-generation features. Automated systems can make errors — including mishearing, mis-transcribing, or misstating hours, prices, locations, or availability — and suggestions are generated for convenience and inspiration only. Recommendations are not endorsements, and we do not verify the condition, suitability, or safety of any venue, route, or activity. You are responsible for verifying important details and for judging whether any plan, place, or activity is appropriate and safe for you. Calls may be recorded and transcribed as described in our Privacy Policy. alami disclaims liability for errors, omissions, interruptions, or failures of automated systems to the fullest extent permitted by law.
The Service may enable you to plan with, share plans with, communicate with, or meet other people, including people you already know and, in some features, people you have not met. YOU ARE SOLELY RESPONSIBLE FOR YOUR INTERACTIONS WITH OTHER PEOPLE, ONLINE AND IN PERSON. ALAMI DOES NOT CONDUCT BACKGROUND CHECKS OR SCREENING OF USERS, GUESTS, OR ATTENDEES, DOES NOT VERIFY IDENTITIES OR STATEMENTS, AND MAKES NO REPRESENTATIONS ABOUT ANY PERSON'S CONDUCT, CHARACTER, OR COMPATIBILITY. We reserve the right (but have no obligation) to conduct screening or remove any person from the Service. YOU ASSUME ALL RISKS ASSOCIATED WITH MEETING OR SPENDING TIME WITH OTHER PEOPLE, INCLUDING ON DATES, GROUP OUTINGS, AND EVENTS. YOUR SAFETY IS YOUR FIRST RESPONSIBILITY. Use good judgment: meet in public places, tell someone where you're going, arrange your own transportation, and review our Safety Tips. The Service is not an emergency service; in an emergency, call 911.
Plans may involve physical activities and real-world environments — for example dining, nightlife, hikes, beaches, parks, travel, and transportation — that carry inherent risks, including injury, illness, property loss, and risks arising from weather, terrain, traffic, alcohol, or third parties. You voluntarily choose whether to follow any plan or suggestion, and you assume all risks of any activity, venue, route, or outing, whether or not it was suggested by the Service. alami is not responsible for events, conditions, or conduct occurring during or in connection with any plan or outing.
If alami offers ticketed or curated events or experiences: attendance is voluntary and at your own risk; venues and vendors are independent; other attendees are not screened; and, to the fullest extent permitted by law, you assume the risks of attendance and release alami from claims arising from the acts or omissions of venues, vendors, and other attendees. Event tickets may be subject to additional posted terms (including refund and conduct policies). We may refuse entry to or remove any attendee for conduct that endangers or disturbs others, without refund where permitted by law.
To the fullest extent permitted by law, you release alami and its officers, employees, and agents from all claims, demands, and damages arising out of or relating to disputes with, or the acts or omissions of, other users, guests, attendees, or Businesses. If you are a California resident, you waive California Civil Code §1542, which says: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party."
You are responsible for the information you provide, for maintaining the confidentiality of any credentials, and for all activity under your account or phone number. We may suspend or terminate access for violations of these Terms or misuse of the Service.
By providing your mobile number — verbally during a call, in writing at enrollment, or through our websites or apps — you consent to receive text messages related to your bookings, plans, and account. Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time or HELP for assistance. Carriers are not liable for delayed or undelivered messages.
Some Businesses require deposits or prepayment. Payments are processed by third-party payment processors; alami does not store full payment card numbers. Deposits, refunds, cancellations, no-show policies, and pricing are set by the Business, are the Business's sole responsibility, and any dispute about them is between you and the Business. Fees paid to alami are non-refundable except where required by law or expressly stated.
If you enroll a Business in the Service: (a) you represent you are authorized to bind the Business; (b) the Business is solely responsible for fulfilling confirmed bookings, for its premises, pricing, licensure, permits, tax, employment, health-and-safety, and legal compliance, and for the accuracy of information it provides to the Service (which the automated agent relies on); (c) nothing in these Terms creates a partnership, agency, franchise, or employment relationship; (d) subscription fees are billed in advance and are non-refundable; either party may terminate at any time effective at the end of the current billing period; (e) the Business will maintain any consents required by law for alami to communicate with the Business's customers on its behalf, including call recording and text messaging consents; and (f) the Business will not use the Service to send unlawful, deceptive, or unsolicited communications.
You agree not to: misuse or disrupt the Service; make fraudulent or bad-faith bookings; harass, threaten, stalk, defame, or harm other users, Businesses, or our personnel; misrepresent your identity; use the Service while prohibited by law from doing so; probe, scrape, reverse engineer, or access the Service by automated means without permission; attempt to manipulate, jailbreak, or extract our automated systems; or use the Service to violate any law or third-party right. Report unsafe conduct to hello@myalami.com; we may investigate, remove users, and involve law enforcement.
The Service, including software, prompts, designs, text, and marks, is owned by alami or its licensors and protected by law. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Service for its intended purpose. If you submit feedback or suggestions, you grant alami a perpetual, irrevocable, royalty-free license to use them without restriction or compensation.
The Service depends on third-party providers (including telephony, messaging, AI, hosting, maps, and payment providers). We are not responsible for third-party services, outages, or acts, and your use of third-party services may be subject to their terms.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, UNINTERRUPTED OPERATION, OR ERROR-FREE PERFORMANCE. WE DO NOT WARRANT THAT ANY BOOKING WILL BE ACCEPTED OR HONORED, THAT ANY RECOMMENDATION IS ACCURATE OR SAFE, OR THAT ANY PERSON YOU ENCOUNTER THROUGH THE SERVICE WILL BEHAVE APPROPRIATELY. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS, SO SOME EXCLUSIONS MAY NOT APPLY TO YOU.
TO THE FULLEST EXTENT PERMITTED BY LAW: (a) ALAMI AND ITS OFFICERS, EMPLOYEES, AGENTS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITY; (b) ALAMI IS NOT LIABLE FOR THE CONDUCT OF ANY USER, GUEST, ATTENDEE, OR BUSINESS, ONLINE OR OFFLINE, OR FOR PERSONAL INJURY, DEATH, OR PROPERTY DAMAGE ARISING FROM ANY PLAN, OUTING, EVENT, VENUE, ACTIVITY, OR INTERACTION UNDERTAKEN IN CONNECTION WITH THE SERVICE; AND (c) ALAMI'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID ALAMI IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE OR ONE HUNDRED U.S. DOLLARS (US$100). THESE LIMITATIONS APPLY REGARDLESS OF LEGAL THEORY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME MAY NOT APPLY TO YOU.
You agree to defend, indemnify, and hold harmless alami and its officers, employees, and agents from and against claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: your use or misuse of the Service; your violation of these Terms or any law; your interactions with other users or Businesses; your content or information; or, for Businesses, the Business's services, premises, personnel, customer relationships, or failure to obtain legally required consents.
Please read carefully. Except for small-claims matters and requests for injunctive relief regarding intellectual property, any dispute arising out of or relating to these Terms or the Service will be resolved by final, binding arbitration on an individual basis, administered by the American Arbitration Association under its Consumer Arbitration Rules, in Los Angeles County, California, or at your election conducted by videoconference or on written submissions. The Federal Arbitration Act governs this provision. YOU AND ALAMI EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE PROCEEDING. The arbitrator may award relief only to the individual party and only as necessary to remedy that party's individual claim. If the class waiver is found unenforceable as to a claim, that claim (and only that claim) will proceed in court. Opt-out: you may opt out of this arbitration provision by emailing hello@myalami.com within 30 days of first accepting these Terms, with your name, phone number, and a statement that you opt out of arbitration.
These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. Subject to Section 18, exclusive venue for any court proceeding is the state or federal courts located in Los Angeles County, California, and you consent to their jurisdiction.
We may modify the Service or these Terms; material changes will be indicated by updating the effective date and, where appropriate, additional notice. Continued use after changes constitutes acceptance. We may suspend or terminate the Service at any time. Sections that by their nature should survive termination (including 2–7, 10, 11, 13, and 15–23) survive.
These Terms, together with the Privacy Policy and any posted event or feature terms, are the entire agreement between you and alami regarding the Service. If any provision is unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control. Notices to us: hello@myalami.com.
Under California Civil Code §1789.3, California users may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or (800) 952-5210.
alami — hello@myalami.com